Article 1 • Purpose
The purpose of these General Terms of Sale is to define the conditions under which Products are marketed by Danaïde to the client. They thus regulate the various stages of realization of the sale of the placing of the order by the Customer.
Article 2 • Products
Products offered for sale by Danaïde are those appearing on the Site on the day of its consultation by the Customer. Each Product will be the subject of a descriptive card which, in addition to the photograph, will contain: the price, the photograph, the available sizes and colors, the composition, as well as the particular characteristics. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and the definition of the colors of the user's screen.
Danaïde undertakes to deliver Products that comply with the current regulations relating to the safety and health of persons in accordance with European provisions, and in particular the legislation on regulated chemical substances.
Article 3 • Prices
Prices are quoted in euros all taxes included, plus delivery ; it being specified that the value-added tax is that in force in metropolitan France on the day of the validation of the order.
The applied prices are those communicated on the Site and confirmed to the Customer during the validation of the order.
The delivery costs are communicated to the Customer on the summary of the order before the validation of the latter and are expressed inclusive of all taxes. These costs are the responsibility of the Customer and are charged in addition to the selling price of the Products.
The transfer of the risks of loss and deterioration of the Products will be made after delivery and receipt of the Products by the Customer.
We reserve the right to change our prices at any time but we agree to apply the rates indicated on the Site at the time of your order.
We inform you that in case of display of a wrong price, obviously derisory (cheap price), whatever the reason (computer bug, manual error, technical error.), The command - even validated by us- will be canceled, which we will inform you as soon as possible. You will then be able, if you wish, to reorder your order at the correct and exact price.
Article 4 • Ordering and payment of products
• 4.1 Ordering
The Customer materializes his order by completing the following 5 steps
Step 1 : the Customer selects the selected Products and adds them to his basket after selecting the desired size and color.
The basket located at the top right of the screen informs the Customer that it has taken into account the selections by indicating the number of products it contains.
Step 2 : the Customer checks the contents of his cart by clicking on "order" to have access to the summary of his order.
The total amount of the order, including the price due for the Products, and the delivery costs, is indicated in the summary.
Step 3 : Once the order is verified and if necessary modified, the Customer validates his basket in order to finalize his order by clicking again on "order".
If the Customer has a benefit code, reserved for the best Customers, he must register it in the space provided for this purpose in order to benefit from it.
Step 4 : the Customer enters the delivery and billing information
Apart from the date of birth, the additional address and the delivery information, all the fields are necessary to finalize the order; it being specified that unless the Customer specifies otherwise, the billing address will be automatically the same as the delivery address.
If the Customer has already placed an order on the Site, he has a customer account. In such a case, he will identify himself only with his email address and his password.
The Customer then checks all the information and clicks »confirm» to continue his order.
Step 5 : Entering bank details
The Customer will then access the secure payment screen of the business partner. Danaïde as specified in Article 4.3 below.
Payment is made online by credit card only or by Paypal.
The Customer must enter his credit card number, its validity date and the 3 numbers of the visual cryptogram present on the back of his card, it being specified that in case of payment by American Express card, the Customer will have to communicate 4 digits.
If payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.
In case of settlement failure, the Customer will have up to 3 attempts to re-enter his bank details. At the end of the 3ème refusal, the Customer will be redirected (e) on the Site to a screen signifying the refusal of payment. The Customer will then be invited to contact Customer Service Danaïde to know the reasons and find together a solution to finalize the order of the Customer.
• 4.2 Confirmation of the order
Upon acceptance of the Customer's payment, the Customer will receive an email confirmation of his order, and summarizing all items ordered, the billing address and delivery and the date of delivery.
The validation of the order by the Customer and the order confirmation sent to the Customer by email by Danaïde following the acceptance of the payment is concluded conclusion of a contract of sale between the Parties and acceptance of the General Conditions of Sale.
The Customer having placed an order will have the possibility to print his bill by connecting on the Site in the download space provided for this purpose.
Danaïde reserves the right not to validate the order in case of:
- abnormal or abusive claims,
- abnormal orders with regard to the quantities ordered,
- abnormal or abusive exchanges and returns,
- existing dispute (s) with the client.
The customer service of the site Danaïde is at the disposal of the Customer for any questions relating to his order. Customer service is available by email (email@example.com).
• 4.3 Payment
The price of the Products purchased is payable in cash, in full on the date of the placing of the order by the Customer. Payment is made online by credit card (Carte Bleue, Visa, Eurocard / Mastercard / American Express, Paypal) at the time of validation of the order by the Customer.
The authorization request for the withdrawal of the card is made at the time of validation of the order on the Site, except in case of unavailability of the servers. Danaïde reserves the right to make a new application for a debit authorization in the event that the first could not be completed due to the unavailability of the servers.
In the event of a payment default, an incorrect address or any other problem on the Customer's account, Danaïde reserves the right to block the Customer's order until the problem is resolved.
In case of fraudulent use of his credit card on the Site, the Customer is invited to contact customer service Danaïde by mail to the following address: firstname.lastname@example.org.
Danaïde implements all necessary means to ensure the confidentiality and security of the banking data transmitted on the Site. The Site has a secure online payment system to encrypt your bank data. Payment information is transmitted according to the highest security standards.
The transmission of your banking data is guaranteed by our partner: BNP PARIBAS via its online payment tool MERCANET.
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data can not be detected, intercepted or used by third parties. At no time does the Client's financial data pass through the computer system of the Danaïde. BNP PARIBAS verifies that the connection with the Client's browser is secure before sending the payment form to the banking institution that makes the financial transaction.
As BNP PARIBAS is a technical service provider, it does not support disputes relating to orders that are processed directly by the customer service as specified above or, where applicable, by the Customer's bank.
• 4.4 Order Archiving
The order confirmation is recorded on the registers of Danaïde, themselves preserved on a reliable and durable support. The Customer accepts that the order confirmation is considered as proof of the contractual relations between the Parties.
Article 5 • Delivery
Danaïde deliver orders accompanied by a delivery note within a maximum of ten (10) working days for delivery to Metropolitan France, and twenty (20) working days for delivery to any other destination, and this from the day following the payment of the order.
Any order registered on the Site from Monday to Friday before 13 hours will be processed the same day; after 14 hours, it will be processed the next day. Any order placed on Friday after 14 hours, Saturday and Sunday will be processed the following Monday; it being specified that orders placed on a public holiday will be processed the next working day.
In case of exceeding the delivery time, not justified by a case of force majeure, the Customer may request the resolution of the sale and obtain within a maximum period of 30 (thirty) days the reimbursement of sums paid on the occasion of the sale.
For orders outside France, when the package intended for export reaches its destination, it will be the responsibility of the consignee to pay the taxes or customs duties that apply to the country of destination. Local authorities can give you useful information.
Article 6 • Receipt of the order - Complaints - Returns
The Customer is required to check the conformity of the Products received in execution of his order at the time of delivery. Any anomaly concerning the delivery such as:
- damaged package,
- missing products,
- deteriorated products,
- products not in compliance with the order,
Must be notified within the legal deadlines following receipt of the order.
This notification will be sent to the customer service of the site Danaïde is :
- by registered mail, by writing to the following address: SAS LUCI MORI - DANAID - The lighthouse, office 213 and 214, 13 avenue of Europe 10300 Sainte Savine.
- by email to email@example.com
After this period, and except hidden defect, no claim will be accepted by Danaïde, the Products being then deemed to comply.
For any return of non-compliant Product, the Customer must respect the following procedure:
- the Customer must attach to his package the return form previously completed and printed using the return form accessible from the customer area - "My Orders" section. No return will be accepted without the said return form duly completed.
- the Products must be returned either in their original packaging, or in a packaging protecting the product against any deterioration, with their label and any accessories allowing their new marketing, to the following address: SAS LUCI MORI - DANAID - The lighthouse , office 213 / 214, 13 avenue of Europe 10300 Sainte Savine.
- The risks and return costs are the sole responsibility of the Customer.
When non-compliance has been established, Danaïde will offer the Customer the refund of the price of the order (price of the Products and delivery costs) as well as the costs of returning the non-compliant Product, at the latest within thirty (30) days from the date of dispatch of the order. notification of confirmation of non-compliance by the customer service department Danaïde.
In case of refund, Danaïde will ensure the reimbursement of all products made compliant, as well as shipping costs incurred, with the exception of taxes and customs duties paid by the customer upon delivery. Returns against payment are not accepted. When receiving a non-compliant item, Danaïde assumes the reimbursement of postal return costs at the level of the fee schedule (Colissimo delivery without recommended) posted by La Poste at 1er March of the current year. The Customer must send a proof of the return costs incurred to the Customer Service by email. In case of abnormal or abusive claims, Danaïde may refuse to serve a subsequent order.
Article 7 • Right of withdrawal
• 7.1 Withdrawal period
Within the framework of the right of retraction, defined in the article L.221-18 of the code of consumption, the Customer disposes:
• a period of fourteen (14) calendar days from the date of receipt of the order to cancel the order of any product purchased on the site www.danaidefrance.fr.
• a period of fourteen (14) calendar days following the communication of its decision to retract to return the product (s) ordered (s) on the site www.danaidefrance.fr and request a refund without penalty, with the exception of the cost of return of the product (s) ( s) which will remain the responsibility of the Customer.
After these deadlines referred to in Article L.221-18 of the Consumer Code, the products may only be reimbursed in the context of mandatory legislation relating to compliance and hidden defects, as resulting from Articles L.211 -1 and s. of the code of consumption and articles 1641 and s. of the civil code.
• 7.2 Notification of retraction
To cancel the order within the scope of his right of withdrawal, the Customer must notify his intention to retract:
• by addressing mail to the following address :
SAS LUCI MORI - DANAID
The lighthouse - 213 / 214 office - 13 avenue de l'Europe - 10300 Sainte Savine
• by addressing an email Customer Service at the following address:
Upon receipt of the Customer's notice of withdrawal, Customer Service Danaïde will send the Customer a file number and the procedure for returning the product.
• 7.3 Return Product Procedure
Returned products must be sent without undue delay and, in any case, at the latest fourteen (14) days after the customer has communicated to Danaïde its decision to retract at the following address:
SAS LUCI MORI - DANAID
The lighthouse - 213 / 214 office - 13 avenue de l'Europe - 10300 Sainte Savine
The returned item must be in good condition and must not have been worn. It must be in its original packaging and, must imperatively be accompanied by the file number provided by Danaïde.
Items returned incomplete, damaged, damaged or soiled by the Customer will not be returned.
The return of products is at the expense and risk of the Customer except in the case where this return is justified by a hidden defect or the non-compliance of the delivered products (reference error, damaged product, etc.), in all these cases. In this case, the Customer must contact the Customer Service firstname.lastname@example.org who will inform him of the procedure to follow. Danaïde can not be held responsible for the loss of a return made by the Customer, the latter having to take the steps. The cost of returning the products will not be refunded to the Customer.
• 7.4 Refund
Upon receipt of the return package, the Customer will be refunded the amount of the returned item (s), including delivery charges, by crediting his credit card. under fourteen (14) days maximum after receipt by Danaïde cancellation of the order placed by the Customer.
It is specified that failure to receive the return package before the expiration of fourteen (14) days after receipt by Danaïde the cancellation of the order, the refund of the amount of the order placed, delivery costs included, may be deferred until the nearest of the two following dates:
• the date on which the product (s) are (are) accepted by Danaïde
• the date on which the Customer has provided proof of the shipment of that product (s).
In any case it is not possible to assign to the Customer an electronic credit usable on the site www.danaidefrance.fr.
Article 8 • Personal Data
Danaïde collects a certain amount of information necessary for the processing of orders.
This data is not only necessary for the processing of the Customer's order by Danaïde, but also to communicate to the Customer information about the brand Danaïde, on the Site or make him benefit from commercial offers of Danaïde; if the Customer accepts it by validating his order.
The information is strictly confidential and is indicated by an asterisk (*) when it is necessary for Danaïde, and / or its service providers in the context of the management of the Customer's order.
Following any injunction of the legal authorities or to defend his rights or those of his employees, customers or any other person, Danaïde may disclose such data to legally authorized bodies and authorities.
Danaïde undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the personal information of the Customer from being distorted, damaged or unauthorized third parties having access to it.
The personal information of the Customer is sent and stored at the host of the site located in France, whose coordinates appear on the site under the heading "Legal Notices".
In accordance with the law "Informatique et Liberté" of 6 Janvier 1978, as modified by the law of 6 August 2004, the Customer has the right to access, rectify, modify and delete data concerning him.
The Customer can exercise this right by sending a letter to the following address or by email, specifying his name, first name, email and postal address:
SAS LUCI MORI - DANAID
The lighthouse - 213 / 214 office - 13 avenue de l'Europe - 10300 Sainte Savine France
Or by mail to:
The Customer may also change his personal details from his client area by logging in with his email address and password.
Article 9 • Cookies
Cookies memorize, the time the Customer visits the Website, his identity (known thanks to his email address and password) and the contents of his basket.
The Customer may oppose the registration of cookies by configuring his Internet browser. He then loses any customization of the service that is offered on the Site.
Article 10 • Limitation of Liability
The placing of an order on the Site implies the knowledge and the acceptance of the procedures in force on the Internet network in particular as regards the technical performances, the times of answer, connection, the interrogations or transfers of information, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks related to the use of the Internet network.
Danaïde therefore can not be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, access to the Internet, maintenance or malfunction of the servers , the telephone line or any other technical connection, the connection of the Customer to the Site is at his own responsibility.
Article 11 • Force Majeure
Danaïde will not be liable for the total or partial non-performance of its obligations under the order placed by the Customer, if this non-performance is caused by an event constituting a case of force majeure as defined by the positive law .
In such a case, the customer service will inform the Customer of the occurrence of such an event within a period of three (3) days following its occurrence, by e-mail.
After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persist, the order will be canceled and will, if necessary, subject to a refund of Danaïde on the bank card used to place the order within a maximum period of 30 (thirty) days.
Article 12 • Governing Law
If any of the terms of these General Conditions of Sale were invalid, illegal or unenforceable by a court decision, the other provisions of the General Conditions of Sale will remain in force.
The General Conditions of Sale are executed and interpreted in accordance with French law.